Return & Refunds Policy

🔄 Return & Exchange Policy – CLAVIYA

At CLAVIYA, we want you to have a smooth and satisfying shopping experience. We offer a 7-day return and exchange policy under the conditions mentioned below.

❌ Non-Returnable & Non-Refundable Cases

Returns, exchanges, or refunds will not be accepted in the following situations:

  • Products received in good/working condition where the customer no longer wants the product or finds that it does not meet their expectations or requirements.

  • The product has been used, damaged, altered, or mishandled by the customer.

  • The return request is made after the 7-day return window.

  • The product is returned without its original packaging, accessories, or invoice.

  • The product fails the quality inspection after being received at our warehouse.

  • The customer is unable to provide the required unboxing video for verification of a reported damaged, defective, missing, or incorrect product, subject to applicable consumer protection laws.

📅 Return & Exchange Window

  • Products can be returned or exchanged within 7 days from the date of delivery, subject to eligibility.

  • The product must be unused, undamaged, and in its original packaging.

  • Items showing signs of use, customer-caused damage, or tampering will not be eligible.

📹 Mandatory Unboxing Video Requirement

To ensure a fair and transparent return and exchange process, customers are required to record a complete unboxing video when opening their package for the first time.

Unboxing Video Guidelines:

  • The video must be recorded before opening the package.

  • The video must clearly show the sealed package, shipping label, and order details.

  • The entire unboxing process must be captured in one continuous, unedited video, without cuts or interruptions.

  • All products received, including their quantity and condition, must be clearly visible.

  • If any product is damaged, defective, missing, or incorrect, the issue must be clearly shown in the video.

Important: An unboxing video is required as supporting evidence for claims involving damaged, defective, missing, or incorrect products. Claims submitted without an unboxing video may require additional verification and may not be approved if the issue cannot be established.

CLAVIYA reserves the right to review the submitted evidence before approving a return, replacement, exchange, or refund, subject to applicable law.

💰 Return & Exchange Charges

Return or exchange charges will be applicable as per the product price. These charges will be deducted from the refund amount or added to the cost of the exchanged item, where applicable.

  • Items below ₹1000: ₹150 return/exchange charge

  • Items priced between ₹1000–₹3000: ₹250 return/exchange charge

  • Items above ₹3000: Charges will be calculated based on the order value

Applicable charges will be communicated before the request is processed. Statutory remedies for defective, damaged, or incorrectly supplied goods will not be restricted by these charges.

🔁 Exchange Policy

  • Exchanges are subject to product availability.

  • If the replacement product costs more, the price difference must be paid by the customer.

  • If the replacement product costs less, the balance amount will be refunded after applicable charges.

  • Customers reporting damaged, defective, or incorrect products must provide the required unboxing video as supporting evidence, where available.

🚫 Invalid Reasons for Return and Refund

The following reasons are generally not eligible for returns or refunds when the product has been delivered correctly, is in good condition, and matches the description provided on our website:

  • The customer no longer wants the product after delivery.

  • The customer changes their mind after placing the order.

  • The product does not meet personal preferences or expectations, despite matching its advertised description.

  • The customer ordered the wrong size, design, or variant.

  • The customer finds the product unsuitable for their personal requirements despite receiving the correct item.

Customers are requested to carefully review the product description, specifications, size, and images before placing an order.

These exclusions do not affect customers' rights under applicable consumer protection laws.

💳 Refund Process

  • Refunds will be processed only after the returned item successfully passes our quality inspection.

  • The refund amount, after deduction of applicable return charges, will be credited to the customer's UPI ID or bank account.

  • Once approved, the refund may take 5–7 business days to reflect in the customer's UPI ID or bank account.

📞 How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 7 days of delivery with the following details:

  • Order ID

  • Reason for return or exchange

  • Clear images of the product and reported issue

  • Complete, continuous unboxing video recorded when the package was opened for the first time, where required

Contact Details:

Our support team will review the provided information and assist you accordingly.

Thank you for shopping with CLAVIYA. We truly value your trust and support.