Return & Refunds Policy

🔄 Return & Exchange Policy – CLAVIYA

At CLAVIYA, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy under the conditions mentioned below.

📅 Return & Exchange Window

  • Products can be returned or exchanged within 7 days from the date of delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • Items showing signs of use, damage, or tampering will not be eligible.

💰 Return & Exchange Charges

Return or exchange charges will be applicable as per the product price. These charges will be deducted from the refund amount or added to the cost of the exchanged item.

  • Items below ₹1000: ₹150 return / exchange charge
  • Items priced between ₹1000 – ₹3000: ₹250 return / exchange charge
  • Items above ₹3000: Charges will be calculated based on the order value

❌ Non-Returnable & Non-Refundable Cases

Returns, exchanges, or refunds will not be accepted in the following situations:

  • Products received by the customer in good/working condition and now the customer no longer wants the product or product is not as expected/effective.
  • The product has been used, damaged, altered, or mishandled by the customer.
  • The return request is made after the 7-day return window.
  • The product is returned without its original packaging, accessories, or invoice.
  • The product fails the quality inspection after being received at our warehouse.

🔁 Exchange Policy

  • Exchanges are subject to product availability.
  • If the replacement product costs more, the price difference must be paid by the customer.
  • If the replacement product costs less, the balance amount will be refunded after applicable charges.

INVALID REASONS FOR RETURN AND REFUNDS

Buyer no longer wants the items this is the most common example which we cannot honor if we want to continue offering great value at Claviya. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.em.

💳 Refund Process

  • Refunds will be processed after the returned item passes quality inspection.
  • The refund amount (after deduction of return charges) will be credited to the original payment method.
  • Refund processing may take 5–7 business days after approval

📞 How to Request a Return or Exchange

To initiate a return or exchange, please contact us with your Order ID and issue details:

  • Email: help@claviya.com
  • Mobile: +91 88714 94451
  • WhatsApp: +91 88714 94451

Thank you for shopping with CLAVIYA. We truly value your trust and support.