Return & Refunds Policy

🔄 Return & Exchange Policy – CLAVIYA

At CLAVIYA, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy under the conditions mentioned below.

📅 Return & Exchange Window

• Products can be returned or exchanged within 7 days from the date of delivery.
• The product must be unused, undamaged, and in its original packaging.
• Items showing signs of use, damage, or tampering will not be eligible.

💰 Return & Exchange Charges

Return or exchange charges will be applicable as per the product price. These charges will be deducted from the refund amount or added to the cost of the exchanged item.

• Items below ₹1000: ₹80 return / exchange charge
• Items priced between ₹1000 – ₹3000: ₹150 return / exchange charge
• Items above ₹3000: Charges will be calculated based on the order value

🔁 Exchange Policy

• Exchanges are subject to product availability.
• If the replacement product costs more, the price difference must be paid by the customer.
• If the replacement product costs less, the balance amount will be refunded after applicable charges.

💳 Refund Process

• Refunds will be processed after the returned item passes quality inspection.
• The refund amount (after deduction of return charges) will be credited to the original payment method.
• Refund processing may take 5–7 business days after approval.

❌ Non-Returnable Items

• Products damaged due to misuse or mishandling.
• Items returned after the 7-day return window.
• Products without original packaging or invoice.

📞 How to Request a Return or Exchange

To initiate a return or exchange, please contact us with your Order ID and issue details:

• Email: help@claviya.com
• Mobile: +91 91116 43807
• WhatsApp: +91 91116 43807

Thank you for shopping with CLAVIYA. We truly value your trust and support.